Refund policy

This policy applies to all merchandise made and fulfilled by Printful for ChillNet Merch.

Size, color and change-of-mind requests

Each item is produced for your order. We do not offer returns, refunds or exchanges when you change your mind or select the wrong size or color. Please review the size guide before ordering.

Problems with an item

For damage, defects, printing errors or an item that differs from your order, email phil@buckcreate.com promptly, no later than 30 days after delivery. Include your order number, an explanation and clear photos. If several items are affected, photograph them together.

We submit claims to Printful for review. Approved claims receive a replacement at no charge or a refund. A physical return is normally unnecessary for a quality issue; contact us before sending anything back.

Missing deliveries

Tell us about a package lost in transit within 30 days after its estimated arrival date. Check the address and tracking first. Approved lost-shipment claims qualify for a free replacement or refund.

If tracking records a delivery but you cannot find the package, check nearby locations and with others at the address, then contact the carrier. Printful does not cover refunds or replacement costs for packages marked delivered.

Undeliverable and unclaimed packages

If you provided an incorrect or incomplete address, or refused or failed to collect the package, you pay any shipping charge to send it again. Contact us to confirm the address and arrange reshipping. Printful holds returned items for 30 days after notifying us; items left unclaimed are then donated and cannot be sent again.

Contact us with any order problem so we can help. Your rights under applicable law remain in place.